Using Chat on the Zen X-Fi

The chat function on the Creative Zen X-Fi has confused many people. I’ve set up a video guide to help. I’ll write it out step by step in text below the video.

Firstly, you’ll need to connect to a wireless gateway (not shown in video). Here’s how to do it:

Make sure that your player’s wireless LAN feature is set to AUTO.

  1. Go to System from your Main Menu.
  2. Choose Wireless LAN.
  3. Check if it is set to AUTO.

To connect to a network:

  1. Navigate to Online.
  2. Choose Media Server.
  3. Go to Available Network.
  4. Select from a list of available networks
  • For secured networks lock, enter the network password (or encryption key).
  • For public hotspots, you may be required to enter your Logon ID and password.

The above information is from this Creative Support page.

  1. Log on to creative.com/getstarted/zenxfi
  2. Click “Chat Account Setup”.
  3. Click on “Set up your chat account”.
  4. Register your information.
  5. Check that e-mail account and click on the link that they sent to you.
  6. Now on the player, go to Online>My Profile
  7. Push the center button
  8. Push ‘Activate My Profile’
  9. Enter your information on all three: nickname, e-mail address, and password. Be sure you put the correct values in, as it’s difficult at first to put in the correct letters.
  10. Push Okay, then wait for it to connect.

You are now connected to the Creative chat servers. You can now chat with others on the Creative server. The following is how to add the Windows Live and Yahoo! Messenger gateways to the player.

  1. Go to Online>My Friends and login.
  2. When you’re on the My Friends page, push the options menu, then IM Chat Gateways.
  3. Select your preferred gateway.
  4. Enter your information then click “OK” and sign in.
  5. After a few seconds, your all your friends should show up.


Having problems? Firstly, check the data for your nickname, e-mail address and password. It took me several times because I forgot a number or left out a letter. If that doesn’t solve it, leave a note below or post in the EpiZENter.net forums.<a href=” >object>

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  • bert
    Thanks for this information! It works now.
  • ben
    msn wont work on my zen x-fi 16gb
  • thetonyweapon
    what won't connect? the entire messaging system or just the MSN messenger?
  • thetonyweapon
    @sarah
    Nickname=nickname at creative.com/getstarted/zenxfi
    Login name=email,
  • thetonyweapon
    @mo: When you get to the keypad, hit the options button, then click on Symbols and then the underscore
  • sarah
    when i got to configure my account on the zen, it asks for nickname, login name, and password, so do you type in the nickname that you signed up at creative.com/getstarted/zenxfi with? and then do you put your email in login name and the password for the email? mine's for some reason isn't working...
  • Mo
    Hey hey,
    My email address has an underscore in it and I cant seem to find it when typing in my name...Can I basicially not sign in with that email addy then?

    thnx!
  • thetonyweapon
    @spookjuh Check your spambox. I've heard several people who didn't get in and it was in their spambox. if not, try registering again
  • Spookjuh
    I've tried to register the chat account, but I never got a conformation email with the link to activate it. Anyone has this kind of problem?
  • admin
    Does anything show up in your wireless router as being connected? Go to your router's homepage and see if there is a wireless connection.
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